Privacy Policy
Last updated:
1. Who we are
Zelevate LLC ("Zelevate", "we", "us") is an Amazon advertising and account management agency. Our registered address is 5900 Balcones Drive #17430, Austin, TX 78731, United States. You can contact us about privacy at hamza@zelevate.co.
2. What this policy covers
This policy explains how we collect and use information when you visit zelevate.co and when businesses use our services to manage their Amazon accounts.
3. Information we collect
From website visitors: information you send us through forms or email, such as your name, email address, company name and message. We may also collect basic technical information, such as your IP address and browser type, through standard server logs.
From our clients: business contact details, and account data that you authorize us to access through Amazon Seller Central, Vendor Central and Amazon Ads, either through permissions you grant or through Amazon's APIs. This includes sales, inventory, listing, pricing, fee and advertising performance data.
We do not request or store personal information about Amazon customers, such as buyer names, addresses or phone numbers.
4. How we use information
- To provide and manage our services, including advertising management, reporting, and inventory and listing monitoring
- To respond to enquiries and communicate with clients
- To invoice and administer our contracts
- To keep our systems and our clients' accounts secure
- To meet legal obligations
We do not sell personal information or client data, and we do not use client data to build advertising profiles.
5. Amazon data
Data we access from Amazon is used only to provide services to the seller or advertiser who authorized that access. We handle it in line with Amazon's Acceptable Use Policy and Data Protection Policy. You can remove our access at any time from your Amazon Seller Central or Amazon Ads account settings.
6. Who we share information with
- Service providers that help us run our business, such as cloud hosting and email providers, under confidentiality obligations
- Where a client engaged us through a partner agency, that partner agency, for that client's account only
- Authorities, where the law requires it
- A buyer or successor, if our business is sold or merged
7. How long we keep information
We keep client data for as long as we provide services. We delete it within 30 days after our agreement ends, or sooner on request, unless the law requires us to keep it longer.
8. How we protect information
Data is encrypted in transit and at rest. Access is limited to the team members assigned to each client account, protected by multi-factor authentication, and credentials are kept in a secure password vault.
9. International transfers
Our team is based in Pakistan, and we serve clients in the United States, United Kingdom and European Union. Your information may be processed outside your country. Where required, we use appropriate safeguards for these transfers.
10. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to receive a copy of it. If you are in the UK or EU, you may also complain to your data protection authority. To use any of these rights, contact hamza@zelevate.co.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
12. Contact
Zelevate LLC, 5900 Balcones Drive #17430, Austin, TX 78731, United States. Email: hamza@zelevate.co.